About the Company
An exquisite ski resort offering rare luxury in the lap of nature. #TheKhyber is your gateway to enlivening experiences over signature sensibilities. The Khyber Himalayan Resort & Spa, Gulmarg located at an elevation of 8,825 ft. in the Pir Panjal range of the majestic Himalayas is spread over seven acres in a pristine pine valley. This international class, 85-key resort, clad in timber and stone, offers breathtaking views of snow-capped Affarwat peaks. Also situated here is The Khyber Spa by L’OCCITANE with stunning vistas from all its treatment rooms, offering luxurious and holistic spa treatments inspired by the rituals of Provence, France. The wellness center includes a Gym, separate steam and sauna rooms for men and women, and a heated indoor swimming pool. Since its launch in December 2012, the resort has won several accolades and appreciation for its impeccable service, warm hospitality, and facilities at par with international standards. The awe-inspiring location of The Khyber Himalayan Resort & Spa combined with the unfolding drama of Gulmarg’s changing seasons has been tempting guests to return again and again. The resort is an easy walk from the Gulmarg Gondola, the highest ski lift in the world.
Job Responsibility
Key Responsibilities
1. Guest Room Maintenance
- Clean, sanitize, and maintain guest rooms, including beds, bathrooms, and furniture.
- Replenish guest room supplies (e.g., toiletries, linen, and amenities).
- Perform turn-down service as per hotel standards (if applicable).
- Inspect rooms for maintenance issues and report to the supervisor.
2. Public Area Cleaning
- Ensure public spaces, such as lobbies, corridors, and restrooms, are clean and presentable.
- Polish furniture, vacuum carpets, and maintain glass/mirror surfaces.
3. Laundry and Linen Management
- Collect, sort, and send dirty linen to the laundry department.
- Restock linen closets as needed.
- Handle guest laundry requests promptly and accurately.
4. Adherence to Standards
- Follow daily cleaning checklists and schedules.
- Use cleaning equipment and chemicals safely and efficiently.
- Adhere to hotel safety, security, and hygiene policies.
5. Guest Interaction
- Respond promptly and courteously to guest requests and concerns.
- Handle lost and found items as per hotel policy.
6. Team Collaboration
- Assist other team members during peak periods or in special situations.
- Participate in team meetings and training sessions.
Required Skills
Skills and Competencies
- Attention to detail and a strong commitment to cleanliness.
- Time management and the ability to work under pressure.
- Basic knowledge of cleaning equipment and chemicals.
- Good communication and interpersonal skills.
- Positive attitude and willingness to go the extra mile for guests.
Eligibility
Education
- Degree or Diploma in hospitality or housekeeping is a plus.
Preferred Experience
Experience
- For Associate: 0-2 years of housekeeping experience in hotels or similar environments.
- For Senior Associate: 2+ years of experience, with demonstrated proficiency and leadership in housekeeping operations.
